okww's Privacy Policy

Introduction

okww (referred to hereafter as "we", "our", or "okww") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy and protection of personal information belonging to our users — those who visit this website (okww.mom) and use our services.

This privacy policy tells you what types of information we collect, the purposes for which that information is used, the circumstances under which information may be shared with third parties, and what your rights are. By using our platform, you are considered to have accepted the terms of this policy.

1 What Information We Collect

okww may collect various types of information related to you, coming primarily from two sources: information you provide directly, and information collected automatically while you use the platform.

1.1 Information You Provide Directly

During registration, verification, or use of our services, you may provide the following information:

• Full name, date of birth, and national ID or passport details (for identity verification)
• Active email address and mobile phone number
• Residential address
• Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details (for transaction processing)
• Copies of documents submitted for identity verification
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use our website, the following information may be recorded automatically:

• IP address and details of your device type, operating system, and browser
• Login and logout times and session information
• Gaming history: which games were played, bet amounts, win and loss history
• Transaction history: deposit and withdrawal amounts and dates
• Information obtained from cookies and similar tracking technologies (details in Section 6)

2 Purposes of Using Information

okww uses collected information only for lawful and necessary purposes. Those purposes are described in detail below:

2.1 Account Management and Service Delivery

• Completing registration and keeping accounts active
• Completing the identity verification process (KYC — Know Your Customer)
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits

2.2 Security and Fraud Prevention

• Detecting unauthorized account access and suspicious activity
• Preventing the creation of multiple accounts and controlling misuse of the platform
• Ensuring the security of financial transactions

2.3 Customer Service and Communication

• Responding to your inquiries and complaints
• Sending important account-related notifications
• Informing you about changes to policies

2.4 Responsible Gaming

• Verifying user age (21+)
• Monitoring gaming behavior to identify potentially problematic patterns
• Enforcing self-set limits and self-exclusion requests

2.5 Service Improvement and Analysis

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Statistical analysis (not in individually identifiable form)

3 Information Sharing and Disclosure

okww does not sell your personal information to third parties. However, information may be shared on a limited basis in specific circumstances:

3.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical support, and game software supply. These partners receive only the minimum information necessary to carry out their designated tasks, and they are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such circumstances, we will provide only the information that is legally required.

3.3 Prevention of Fraud and Illegal Activity

Relevant information may be shared with the appropriate authorities to prevent money laundering, fraud, or any other unlawful activity.

4 Information Storage and Security

4.1 Retention Period

Your personal information will be retained for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Financial transaction records are generally kept for an extended period in accordance with regulatory requirements. Information that is no longer needed after an account is closed will be deleted or anonymized within a reasonable time.

4.2 Security Measures

okww has adopted industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmitted between the website and servers is secured through TLS/SSL encryption
• Data Encryption: Sensitive information is stored in encrypted form
• Access Controls: Only authorized personnel may access personal information for specified purposes
• Regular Security Reviews: Periodic audits are conducted to identify and address system vulnerabilities
• Firewall and Intrusion Detection: Modern network security measures are used to protect the server infrastructure

However, no method of transmitting information over the internet or storing it electronically is 100% secure. While we strive to ensure maximum security, we cannot guarantee absolute security.

5 Your Rights

You have certain important rights over your personal information, which okww respects:

5.1 Right to Access

You may request at any time to know what information we hold about you. We will respond in writing within the legally applicable timeframe.

5.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may request a correction. Some information can be updated directly by logging into your account; for other cases, please contact our support team.

5.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Please note, however, that some information may be required to be retained due to legal obligations or the need to resolve ongoing disputes.

5.4 Right to Object to Processing

You may object to marketing communications or certain types of profiling. Upon receiving such a request, we will stop the relevant processing unless our lawful basis is established.

5.5 How to Exercise Your Rights

To exercise any of the above rights, write to our support email. Some verification information may be requested to confirm your identity.

6 Cookies and Tracking Technologies

okww uses cookies and similar technologies to operate the website correctly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Indispensable for the website's core functionality — maintaining login sessions, security verification, etc. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings — language preference, display settings, etc.
• Analytical Cookies: Used to monitor and analyze website usage, helping us improve our services.

6.2 Cookie Controls

Most browsers offer the option to disable cookies. However, disabling essential cookies may disrupt some core website functionality and may prevent you from logging in. See your browser's help section for more details.

7 Protection of Minors

okww is for people aged 21 and over only. We do not knowingly collect information from minors or allow them to use the platform.

An age verification process is conducted at registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you are aware that a minor is using our platform, please notify our support team.

8 International Data Transfers

Our technology infrastructure and some service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally.

For any such transfer, we ensure that adequate data protection measures are in place at the destination and that the transfer process is consistent with this privacy policy. Data protection conditions are included in agreements with third-party partners.

9 Changes to the Policy

This privacy policy may be updated from time to time due to business changes, legal requirements, or service improvements. After any change, the updated version will be published on this page and the "Last Updated" date will change.

For significant changes, registered users will be notified at their registered email address. Continued use of the platform after a policy change will be considered acceptance of the revised policy. We therefore recommend reviewing this page periodically.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. okww's support team is available 24 hours a day, 7 days a week in Bengali and English.